SHIPPING

Thank you for shopping here and buying handmade. Please be sure to check that your billing and shipping address are correct when placing an order, as packages cannot be rerouted.

PICKUP IN THE GTA

Live close by? To avoid shipping costs and save time, choose LOCAL pickup at checkout, to collect your parcel from my studio. After your order has been placed and payment is received, you’ll receive an email so we can arrange a pickup time. The studio is located in the west end of Toronto at 15 Adrian Ave.

SHIPPING WITHIN CANADA

All orders are shipped from Toronto within 4 to 6 business days from the time of payment verification. For simplification, I offer flat rate shipping on all orders within Canada. Shipping is provided by Canada Post with an estimated delivery time of 2-9 days from the date of shipment. A $25 flat rate will be charged. Currently, the promptness may be impacted by COVID-19 protocols.

SHIPPING TO THE U.S.

All orders are shipped from Toronto within 4 to 6 business days from the time of payment verification. Shipping is provided by Canada Post with an estimated delivery time of 2-9 days from the date of shipment unless otherwise stated. Shipping will be based on weight and will be calculated at checkout.

I will always do my best to ensure your order is delivered on time, but I cannot be responsible for conditions beyond my control like severe weather, service interruptions, peak periods, COVID protocols/shipping delays, etc. As well, I am unable to predict any customs or duties that may be incurred during the shipping process.

INTERNATIONAL SHIPPING

Unfortunately, international shipping rates are not offered through the checkout module at this time. Please contact me at dpceramicsto@gmail.com and I will do my best to source a suitable alternative.

PRICING DETAILS

Prices displayed on the website are exclusive of taxes. If you are shipping within Canada, sales tax will be charged. Note, that orders will not be shipped during weekends or holidays. Certain oversized items and shipping addresses may be exempt from Flat Rate Shipping. Kindly review the payment + shipping policies below before making your purchase. For any additional questions, feel free to email me personally at dpceramicsto@gmail.com.

LOST or DAMAGED ORDERS

I take great care to make sure that your order is packaged correctly and arrives safely. However, if your item shows up damaged in any way, please notify me and an exchange or refund (shipping excluded) will promptly be arranged.

By completing your purchase, you understand that I am not responsible for delays, damage, or loss of items by the shipping provider. I am not held liable for items once they are shipped to your requested address, but I do understand that accidents happen. If your order arrives damaged, please email me at dpceramicsto@gmail.com within five days of receiving it, with your order number, a description of the issue, and a photo. Thank you.

RETURNS

Returns or exchanges are not available at this time.